I was unfortunate to receive a bag that had a faulty clip, the 1/1000000 off the production line that had a minor defect. However, after Alpha Prime became aware that my clip had broke. They were more than generous. They sent me a replacement bag, and a $25.00 Gift card for a future purchase in order to rectify my situation. In addition, the representitave was a pleasure to deal with.
The Bag has an awesome design and overall quality/aesthetics is on par. I've bought many gym bags that are often disappointing. I am very pleased with this bag - especially knowing that it is backed by superior customer service.
Be confident in your purchase here.