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FAQs

General Information

For General Questions or to get in touch with us fill out our email support formhere.

Clickhere to view our size guide for Men's Apparel.

Clickhere to view our size guide for Women's Apparel.

Alpha Prime Brand Ambassador program offers an exclusive membership to prime athletes globally who are leaders in their community and are passionately engaged in promoting fashion, active & healthy lifestyles. The ideal Brand Ambassador is active, energetic, hard-working and outgoing, with a strong engagement in a variety of networks and organizations. Apply to become an Ambassador.

Orders

To cancel your order, please refer to our Returns and Exchanges page here.

To cancel your order, please refer to our Returns and Exchanges page here.

If you have received the wrong item, please refer to our Return and Exchanges page here.

If you have received a defective item, please refer to our Return and Exchanges page here.

Delivery

Products that use standard shipping can be shipped to a PO Box. Expedited and Premium delivery do not deliver to PO Boxes.

Import duties and taxes are not included in our shipping charges and may be charged upon delivery. Please check with your customs office to learn more about your duties and taxes.

Alpha Prime Products are available for International Delivery. Please refer to our Shipping page for more information.

Returns

Items must be returned within 14 days from the day you've received your order and must be accompanied by the original packing slip, order number, and receipt. Your credit card account will be credited the appropriate amount upon processing of the returned item(s).

For inquiries regarding our return policy please refer to our Returns and Exchanges Page here.

Payments, Promotions & Gift Cards

Military Discount

Responders Discount

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

For inquiries regarding items previously on sale, fill out our contact form to get in touch with a customer service representative.

We accept Google Pay, PayPal, Apple Pay, Visa, Mastercard, AMEX, and Discover.

If you purchase a gift card through our website, a unique code will be emailed to the email address you entered at check out.

We currently do not offer physical gift cards.

Technical

For issues regarding our website, please fill out our contact form here for assistance.

For issues regarding our website, please fill out our contact form here for assistance.

For issues regarding our website, please fill out our contact form here for assistance.

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