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Returns & Exchanges
Returns
Item must be returned within 15 days from the day you've received your order and must be accompanied by the original packing slip, order number and reciept. Your credit card account will be credited the appropriate amount upon processing of the returned item(s).
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging (Custom apparel is non-returnable).
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@alphaprimeusa.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@alphaprimeusa.com and send your item to:
Alpha Prime Apparel, Inc.
4350 NW 19th Avenue
Suite C
Deerfield Beach, Fl 33064
Ph: 754-307-9499
Shipping
To return your product, you should mail your product to:
Alpha Prime Apparel, Inc.
4350 NW 19th Avenue
Suite C
Deerfield Beach, Fl 33064
Ph: 754-307-9499
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
